Returns & Refunds Policy
Fair, transparent and quick to resolve.
Reporting window
Customers have 48 hours after receiving an order to report incorrect, defective or damaged products.
Condition of returned items
- Products must be unused and returned in their original condition, including all original packaging, tags and accessories.
- Sneakers must be tried on indoors on a clean surface only.
When refunds or replacements apply
- Incorrect item delivered (wrong product, colour or size from what was ordered).
- Damaged item received.
- Verified product defect.
When refunds are not available
- Change of mind after delivery.
- Incorrect size selected by the customer.
- Normal wear and tear.
How refunds are processed
Approved refunds are processed back to the original payment method. Processing can take 5–10 business days depending on your bank.
How to start a return
Contact us within 48 hours of delivery with your order number and photos of the issue:
- Email: mashapagroup.pty.ltd@gmail.com
- Phone / WhatsApp: 069 596 3317